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SharGloMa Soapworks - Privacy Policy

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Effective Date: January 1, 2025

At SharGloMa Soapworks, we are committed to protecting the privacy and personal information of our customers, workshop participants, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with British Columbia’s Personal Information Protection Act (PIPA).

1. Collection of Personal Information

We collect only the personal information necessary to fulfill the following purposes:

  • To process and fulfill online orders, workshop bookings, and wholesale transactions.

  • To communicate with customers regarding orders, inquiries, and promotions.

  • To process payments securely.

  • To provide customer support and respond to inquiries.

  • To comply with legal and regulatory obligations.

Types of Information Collected:

  • Name, address, phone number, and email.

  • Payment details (processed securely through third-party payment processors).

  • Workshop participation records.

  • Business contact information for wholesale accounts.

  • Any additional information voluntarily provided.

2. Consent for Collection and Use

We collect and use personal information with your consent, which may be provided in the following ways:

  • Through an online purchase or workshop registration.

  • By signing up for newsletters or promotional emails.

  • By contacting us directly via email, phone, or website forms.

  • Through implied consent where personal information is voluntarily provided for a specific purpose.

You may withdraw your consent at any time, subject to legal or contractual restrictions. However, withholding consent may limit our ability to provide certain services.

3. Use and Disclosure of Personal Information

We do not sell or rent personal information. We only use and disclose personal information for purposes identified at the time of collection or as required by law. Examples include:

  • Fulfilling orders and delivering products.

  • Providing customer service and responding to inquiries.

  • Processing workshop registrations and managing event participation.

  • Sending promotional materials (if consent is given).

  • Complying with legal obligations, such as tax reporting.

Third-Party Services: We may share information with service providers such as:

  • Payment processors (Square, Wix Payments) to facilitate transactions.

  • Shipping and delivery providers to complete order fulfillment.

  • Email marketing platforms for subscribed communications.

These third parties are required to maintain confidentiality and use personal information only for the services they provide.

4. Retention of Personal Information

We retain personal information only as long as necessary to fulfill the identified purposes or as required by law.

  • Transaction records are retained for tax and legal compliance.

  • Workshop participation records are retained for administrative purposes.

  • If personal information is no longer required, it will be securely destroyed.

5. Protection of Personal Information

We implement security measures to safeguard personal information, including:

  • Secure payment processing with encrypted transactions.

  • Restricted access to personal data to authorized personnel only.

  • Secure storage and disposal of sensitive records.

  • Regular updates to security protocols to align with best practices.

6. Access and Correction of Personal Information

Customers have the right to request access to their personal information and request corrections if inaccurate.

To request access or updates to your personal information, contact us at: SharGloMa Soapworks
3820 Loloff Crescent, Quesnel, BC V2J 6E3
info@shargloma.ca
250-208-4321

We will respond to all inquiries within 30 business days.

7. Changes to This Privacy Policy

SharGloMa Soapworks reserves the right to update this Privacy Policy as needed to comply with changing regulations or business practices. Any updates will be posted on our website with the effective date clearly noted.

8. Questions and Complaints

If you have any questions or concerns about our handling of your personal information, please contact us at:

SharGloMa Soapworks
3820 Loloff Crescent, Quesnel, BC  V2J 6E3
info@shargloma.ca
250-208-4321

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia:

By using our services, purchasing from us, or registering for workshops, you agree to the terms of this Privacy Policy.

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