COMMON INQUIRIES

Do you accept returns or exchanges?

Due to the personal nature of our handcrafted soaps, we do not accept returns or exchanges. However, if your order arrives damaged or incorrect, please contact us within 7 days with photos, and we’ll make it right with a replacement or refund.
How long does it take my order to ship?

We aim to process and ship orders within 3–5 business days. Since our soaps are handcrafted in small batches, occasional delays may occur, especially during peak seasons. You’ll receive a tracking number once your order is on its way!
Do you offer wholesale or private label options?

Yes! We love partnering with businesses to offer wholesale pricing for retailers and custom private label options for brands or special events. Whether you want our soaps in your store or a custom-branded bar, we’d love to chat! Contact us for more details.
When are your workshops scheduled?

Our workshops are scheduled randomly throughout the year, based on demand and availability. We try to offer at least one or two workshops per month, but dates can vary. Keep an eye on our [Workshops Page] or sign up to receive our newsletters for upcoming dates!
Can I request a private workshop?

Absolutely! If you have a group of friends, family, or co-workers who want to book a private soap-making session, let us know! We’re happy to arrange a custom workshop for special events like birthdays, team-building, or just for fun. Minimum group size applies.
What is your cancellation policy?

f you cancel at least 48 hours before the workshop, you’ll receive a full refund of your deposit and/or payment. If you cancel within 24–48 hours of the workshop, your deposit is non-refundable, but any additional payment made will be refunded. If you cancel on the day of the workshop, the full amount is non-refundable. You may transfer your spot to someone else if you can’t make it.